Responsibilities• Manage a team of Policy Enforcement Specialists to provide effective policy guidance, manage the market-level rollout of policy changes, maintain up-to-date policy documentation, and ensure all tasks are completed to a high degree of quality and on time;• Plan and communicate daily/weekly workload to your team of Policy Enforcement Specialists and delegate duties to relevant people;• Train and develop team members, and monitor performance and progress;• Support the Head of Policy Enforcement on delivering process improvements, including through projects which develop or enhance the effectiveness with which policies are implemented globally;• Manage and oversee projects & initiatives to improve policy implementation and enforcement at the market level.• Support senior leadership by providing insights, analysis, and team feedback in a timely manner;• Partner with XFN Teams internally to ensure Policy team support for quality and appeal processes at scale;• Work closely with cross-team leaders and management to provide Policy support for quality improvement efforts.
QualificationsMinimum Qualifications• Minimum 1 year of recent experience as Market Specialist, QA or Moderation Team leader;• Minimum 1 year of experience in managing multicultural teams with diverse skills/ Team Lead/coaching/Mentoring/Training;• Strong people management and development skills, leadership skills, with a good understanding of ByteStyle Leadership Principles;• In-depth knowledge of performance metrics• Natural communicator with great interpersonal skill and full working proficiency in English (verbal & written communication) Preferred Qualification• Strong data analysis and data visualisation skill, must-have for Lark Sheets and MS Excel and plus for SQL & R & Tableau;• Strong Project Management skills;• Preparation of monthly status/progress report for projects/tasks;• Proven track record of working with cross-functional partners, across different countries/time zones;• Strong attention to detail and ability to work independently, demonstrating good judgment, training and leadership skills;• Proven ability to multi-task with good time management skills;• Some flexibility with working hours;• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role;• Your resilience and commitment to self-care to manage the emotional demands of the role.อ่านเพิ่มเติม